(Last Updated on 29 January, 2021)
When registering as a student at You Can Speak, you agree to accept our terms and conditions of use. Please read the following information carefully.
1. Our Service.
You Can Speak provides One-on-One online English language courses with native teachers and focuses on helping students improve English speaking skills. Classes are conducted via a You Can Speak platform and video conferencing tool like Skype.
2. Booking a lesson.
After processing your enrolment and payment, You Can Speak will send a receipt by email on the same day or the next working day. We will make available a timetable of teacher lesson availability, from which the student can select a teacher and a time for their lesson. Students can book a lesson by using the student portal or inform administrator of You Can Speak, for which you will receive a username and password after paying for course credits.
3. Taking a lesson.
You Can Speak teachers will call you at the appointed time for your lesson via You Can Speak platform. Students should ensure that both they and their phone or Skype are available for contact at the agreed time.
A You Can Speak teacher will try to contact you three times. If students are not contactable for the first 15 minutes, they will lose that lesson.
4. Lesson Recording.
You acknowledge and agree that, from time to time, we may record videos of your lessons. This recording is intended solely for the purpose of ensuring the quality of our Services. Recordings will not be shared externally, used for individual targeting, or used for any sales, marketing, or other promotional purposes.
You may opt out of any recordings of your lessons or request to remove any existing recordings by writing to email@example.com.
5. Cancelling an arranged lesson.
Lessons cannot be cancelled or rescheduled less than 4 hours before the lesson is due to commence.
If you are unable to attend any English class in the scheduled time, you must notify You Can Speak at least 4 hours before the scheduled time. To do this, students must cancel the lesson on the student portal online or inform administrator of You Can Speak.
If you cancel your lesson with less than 4 hours’ notice or miss it, the lesson is to be considered as if it was completed.
If the class cannot be completed due to technical issues with Skype or due to teacher been unavailable, the student will get an extra class at no cost.
6. Change of a tutor.
If the teacher does not suit your needs, you can request to change the teacher with reason to our administrator. After we find out and agree with you we will guarantee you a free lesson with another tutor that you’ll choose on the site.
7. Method of payment.
You can pay by direct money transfer to company account, Credit Card, Installment, Internet Banking or PromptPay using our secure payment gateway.
8.You are required to send your refund request at firstname.lastname@example.org.
If You Can Speak Lesson is unable to provide lessons at the desired time – In the first instance, students will be offered an alternative time. If this is not acceptable to the student, then they will be offered a chance of a refund within 14 days of original payment. If the refund period has elapsed, You Can Speak Lesson is not obliged to provide lessons at the desired time but will work to provide a viable alternative. You Can Speak Lesson is not obliged to provide lessons with a particular teacher.
No Refunds. Purchased minutes are non-refundable, and minutes used for a Session are non-creditable. If you have been mistakenly charged for minutes you did not purchase, you may request a refund. If you feel you have been charged in error, please contact us at email@example.com. A refund request must be received by us within thirty (30) days of the charge in order to be considered.
9. Technical Requirements.
A broadband internet is required to ensure good sound and video quality. In case of slow internet connection (poor audio/video quality) the teacher may ask you to switch off the camera to achieve better audio quality.
10. We may update our Terms and Conditions from time to time by publishing a new version on our website.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Terms and Conditions.